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Fix problems opening Norton for Mac

STEP 1

Restart your computer

  1. Exit all the open applications.

  2. Restart your Mac.

    After you restart your Mac, if the problem persists, go to Step 2 to uninstall Norton using RemoveSymantecMacFiles tool and reinstall it.

STEP 2

Run RemoveSymantecMacFiles tool

    RemoveSymantecMacFiles removes all the folders that are created by Norton installers and any files within those folders including any that you have created.

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Click the Finder icon in the Dock to be in the Finder.

  3. On the menu bar, click Go > Downloads to go to the Downloads folder.

  4. Do one of the following:

    • If you downloaded the file using Safari browser, open the RemoveSymantecMacFiles folder.

    • If you downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveSymantecMacFiles.zip file to expand it, and then open the RemoveSymantecMacFiles folder.

  5. In the RemoveSymantecMacFiles folder, control-click the RemoveSymantecMacFiles.command file, and then click Open with > Terminal (default).

    To run this tool, you must be logged in to your Mac with an Administrator account with a non-blank password.

  6. If you see a prompt that the tool is from an unidentified developer, click Open to continue.

  7. In the Terminal window, type your administrator password, and then press return.

    When you type your password, no characters appear.

  8. To remove all Symantec files and folders, type 1.

    If you want to quit RemoveSymantecMacFiles without removing any files, type 2.

  9. Press return.

    RemoveSymantecMacFiles removes all of the Symantec files.

  10. When the RemoveSymantecMacFiles tool finishes removing the Symantec files, in the Terminal window, type y, and press return to restart your Mac.

    Before you press return, make sure you save your work in other open applications.

STEP 3

Install Norton

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

  3. In the Get Started window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. If you see a prompt to join Norton Community Watch, click Join Now.

    If you do not want to join Norton Community Watch, click Maybe Later. To know more, click Learn More in the prompt window.

  9. When you see a prompt, type your administrator account password, and then click Install Helper.

    During installation on macOS 10.13.x or later, you may see a message saying that "System software was blocked from loading..." depending on your security settings. Click Allow to continue. If you have multiple software installed on your Mac that requires authentication, then select Symantec, and click OK.

  10. Follow the on-screen instructions to complete the installation.

  11. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

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DOCID: v105332768
Operating System: Windows, Mac OS X
Last modified: 11/19/2019