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Recover your NortonLifeLock account

If you forgot your username or password, you can retrieve it and set a new password for your account.

If you do not have access to your old email or if you did not receive the password reset email, contact Member Services and Support for assistance.

Retrieve your username that you use to sign in

  1. Open your browser and go to the sign in page.

  2. Click Forgot username? link.

  3. Enter your email address. Make sure that the email address you enter is the same as the one that you used to make your purchase or to create your account.

  4. Click Continue.

  5. Open the email that you received to know your username.

Reset your account password

  1. Open your browser and go to Forgot Password page.

  2. Enter your email address. Make sure that the email address you enter is the same as the one that you used to make your purchase or to create your account.

  3. Click Continue.

    NortonLifeLock sends you an email with reset password instructions to your email address.

    If you do not receive the password reset email within a few minutes check your spam or junk folders. You may not receive a recovery email if there is no account under that email address. The password recovery emails from NortonLifeLock have the following details:

    • From: no-reply@nortonlifelock.com

    • Subject: Trouble signing in to your NortonLifeLock account?

  4. Open the email and click the Recover Account button.

    If your email account is not active, contact us at Member Services and Support.

  5. Type a new password for your account.

  6. Click Update Password.

  7. Click Continue to access your account.

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DOCID: v55260946
Operating System: Mac OS X, Windows
Last modified: 03/22/2021