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Applicable for: Android,Mac,Windows,iOS
Features of Norton Scam Protection and Scam Protection Pro
AI-powered protection against sophisticated scams. Scam Protection is the powerful AI partner you need to fight today's sophisticated text, phone, email, and web scams wherever you go.
Key Features and Benefits
Not all features are available in all plans. See the table Feature Differences below for further information.
Norton Genie AI-powered Assistant2,3
Norton Genie, your personal built-in AI-powered assistant, is just a tap away to give you clear answers about scams, suspicious offers you receive, and cyber safety questions. It also helps identify deepfake videos on YouTube (only public videos), which may lead to financial fraud, identity theft, and misinformation.
Deepfake Protection in Norton Genie AI-powered Assistant is currently available only on YouTube videos in English. It is not supported on iOS devices. For detailed information about the system requirements and compatibility, refer to the following article: Using Norton Genie AI-powered assistant to detect deepfakes.
Deepfake Protection1,2,3
A built-in AI tool that runs on your Windows computer to analyze and detect synthetic voices while you watch a video or listen to audio and notifies you of the same.
Automatic Deepfake Protection works only on YouTube, Facebook, X, and TikTok for videos in English. It requires a Windows Copilot+ PC with a Qualcomm or Intel processor and a supported browser. For system requirements and compatibility, Learn more about how Norton Deepfake Protection detects AI-generated voices and audio scams in a video.
Private Browser2,3
Know the site is safe. Private Browser is built to block phishing scams and help keep annoying ads away. Browse, bank, and shop with peace of mind knowing the page you’re visiting isn’t a scam.
Zero-day phishing protection is available on Desktop versions of Norton Private Browser only.
Safe Web2,3
A 24/7 scam protection when browsing, Safe Web's advanced AI helps protect you from scams when shopping or browsing online.
Safe SMS2,3
AI-powered scam protection for every text message. Safe SMS detects sophisticated scams in text messages, giving you advanced protection against scams and peace of mind when checking your messages.
Safe Email3
24/7 scam protection for your email inbox. Safe Email utilizes AI to proactively scan and flag safe and suspicious emails, so you will know if it’s potentially a scam before opening.
Safe Email allows you to connect up to five online email accounts.
Safe Call3
Proactively block scams and spam calls. Safe Call uses its AI engine to automatically block scam calls and label incoming calls as scams, spam, or a verified business, so you will know if you should answer.
Scam Restoration & Reimbursement (Norton 360 with Lifelock Ultimate Plus only and applicable only for the U.S)
Recovering money you’ve lost to a scam can be a nightmare. Scam Protection Pro’s scam restoration service works for you, handling the complex process of recovering lost money so you don’t have to, backed by up to $10,000 in coverage.
Scam protection coverage as part of identity theft benefits is not available for residents of New York. Gen Digital is not a licensed insurance producer. Benefits under the Master Policy are issued and covered by HSB Specialty Insurance Company. You can find further details and exclusions in the summary of benefits at Norton.com/legal.
Feature differences between Norton Scam Protection2 and Scam Protection Pro3
| Features | Scam Protection | Scam Protection Pro | Scam Protection Pro for Norton 360 with Lifelock Ultimate Plus (US only) |
| Scam Dashboard | P | P | P |
| Norton Genie AI-powered Assistant | P | P | P |
| Private Browser | P | P | P |
| Safe Web | P | P | P |
| Safe SMS | P | P | P |
| Deepfake Protection | P | P | P |
| Safe Email | - | P | P |
| Safe Call | - | P | P |
| Scam Restoration & Reimbursement | - | - | P |
1Automatic Deepfake Protection works only on YouTube, Facebook, X, and TikTok for videos in English, manual scan can be used on other platforms. It requires a Windows Copilot+ PC with a compatible Qualcomm or Intel processor and a supported browser. For system requirements and compatibility, refer to the following article: Learn more about how Norton Deepfake Protection detects AI-generated voices and audio scams in a video.
2Scam Protection features are included in Norton AntiVirus Plus, Norton 360 Standard, Norton 360 Deluxe, Norton 360 Premium, Norton 360 Platinum, Norton 360 for Gamers, Norton Mobile Security, and Norton 360 for Mobile.
3Scam Protection Pro features are included in Norton 360 with LifeLock plans (US only), Norton 360 Advanced, Norton 360 Platinum (Australia and New Zealand only), Norton Mobile Scam Defense, and Norton 360 Plus for Mobile.
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Last modified: 10/30/2025
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