Fix profile installation issues
Use the information below to resolve issues that you may notice while installing a profile on your child's device.
You see this message if another MDM profile is already installed on the device. Follow these steps to remove the existing one and add NortonLifelock's profile.
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This occurs if MDM server is down or not responding to the requests due to some connectivity issue. Retry after sometime by following these steps:
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Check your device's Internet connection and try again following these steps:
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There was a problem contacting our servers. Please try after sometime.
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If you see blank screen on your Settings app, try installing the profile following these steps:
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This can happen due to back-end issues such as the following:
Try installing the profile again after some time. |
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Operating System: iOS
Last modified: 07/12/2022