Message: "Installation failed: We have detected incompatible security software installed on your computer. Please uninstall..."
To fix this problem, uninstall any third-party security software that was installed on your Mac.
Uninstall the third-party security software
- Click the Finder icon in the Dock to be in the Finder.
On the menu bar, click Go > Applications.
Do one of the following:
If an app isn't in a folder or doesn't have an Uninstaller, drag the app from the Applications folder to the Trash, then choose Finder > Empty Trash.
If the app is in a folder, open the app's folder to check for an Uninstaller. If you see Uninstall App or App Uninstaller, double-click it.
Follow the on-screen instructions to uninstall the app.
After completing the uninstall, restart your Mac and install your Norton product.
For more information about removing a third-party security software on Mac, refer to the following support links:
If you need further assistance with removing a third party security products from your computer, contact the corresponding product technical support.
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