Message: "Server Error (-2007)" appears while setting up your Norton app

If you experience “Server Error (-2007)” when trying to activate your Norton subscription or sign in to a Norton app on your device, follow the instructions in this article to resolve the issue. 

Remove the device from your subscription and try activating the app again:

1. Sign in to your Norton account.
2. In the top-right corner of the page, hover over the account icon or photo and click My Subscriptions.
3. On the My Subscriptions page, select the product you want to manage and click Manage Devices.
4. In the pop-up window, choose the affected device and then under Remove Device, click the Trash icon.
5. Click Remove to confirm.
6. Open the Norton app and reactivate your subscription.

If you still need help, contact Member Services and Support.