Jiné produkty

Fix computer freezing problems when installing Norton Utilities 16.0

Other languages:

|| Português do Brasil || Español || Türkçe || Dansk || Polski || Suomi || Français || Deutsch ||

|| Ελληνικά || Português Europeu || Italiano || Norsk || Nederlands || Svenska || 日本 ||

KROK 1

Run the install from the Symantec Download Manager Folder

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type the following text, and then press Enter.

    %temp%

    The current user's Temp folder opens in Windows Explorer.

  3. Open the Symantec Download Manager folder.

  4. Double-click the Install.exe file to start the installation.

    Follow the on-screen instructions to complete the installation.

KROK 2

Uninstall the non-Symantec security product

    This problem can happen due to conflict with the non-Symantec security product that is installed in the computer. If you do not have any non-Symantec security product, you can skip this step.

    You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Symantec security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

    If the problem persists, go to Step 3.

KROK 3

Verify the chipset drivers

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  4. Under the list of controllers, if Standard SATA AHCI Controller is displayed, follow Step 4.

KROK 4

Download and install AMD chipset drivers

  1. Download the latest version of AMD Chipset Drivers.

    Save the file on to your desktop.

  2. Double-click the file that you downloaded to start the installation of AMD chipset drivers.

  3. Follow on-screen instructions.

  4. When the installation finishes, restart your computer.

KROK 5

Confirm installation of AMD chipset drivers

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  4. Under the list of controllers, AMD SATA Controller is displayed.

Need more help?

Děkujeme!

Děkujeme vám za využití podpory aplikací Norton.

< Zpět

Díky tomuto řešení se mi podařilo problém snadno vyřešit.

Ano Ne

Pomozte nám toto řešení zlepšit.

Děkujeme za pomoc se zlepšováním produktů.

Co chcete udělat nyní?

Můžete procházet dostupná řešení nebo nás kontaktovat.

DOCID: v83449035_EndUserProfile_en_us
Operační systém: Windows
Poslední úprava: 28. 10. 2018