This might be a fraudulent transaction, and you should take action as outlined below:
- If you did not make the transaction, contact the BNPL lender to report the fraud. (Links provided below).
- Inform your financial institution/bank and file a chargeback dispute.
- File a police report and retain a copy of your case as proof.
- Reach out to our member services department at 1-800-LifeLock(543-3562) if you are not able to resolve this issue with the BNPL lender or financial institution/bank.
If you believe that you may be a victim of a Stolen Identity Event or an unauthorized funds transfer and your plan includes the Million Dollar Protection Package, please review the Evidence of Coverage at
www.nortonlifelock.com/legal to determine whether you may be entitled to reimbursement for certain expenses.