Fix profile installation issues

You see this message if another MDM profile is already installed on the device. Follow these steps to remove the existing one and add NortonLifelock's profile.

• Open Settings app.

• Tap General > tap Device Management or Profile > Management Profile.

• Tap the existing profile and delete it.

• Open Norton Family app.

• Tap menu icon, tap Install Profile, and follow the on-screen instructions.

This occurs if MDM server is down or not responding to the requests due to some connectivity issue. Retry after sometime by following these steps:

• Open Norton Family app.

• Tap menu icon, tap Install Profile, and follow the on-screen instructions.

Check your device's Internet connection and try again following these steps:

• Open Norton Family app.

• Tap menu icon, tap Install Profile, and follow the on-screen instructions.

Norton Family server may be currently unavailable. Try installing the profile again after some time.

• Open Norton Family app.

• Tap menu icon, tap Install Profile, and follow the on-screen instructions.

If you see blank screen on your Settings app, try installing the profile following these steps:

• Open Norton Family app.

• Tap menu icon, tap Install Profile, and follow the on-screen instructions.

This can happen due to back-end issues such as the following:

• Certificate is not associated with the environment

• Profile list does not match the environment

• Existing MDM profile conflicts with the new one.

Try installing the profile again after some time.