طباعة

Fix problems opening Norton device security for Mac

If you cannot open Norton Secure VPN on Mac, read: Fix problem with Secure VPN option missing or does not turn on from My Norton dashboard on Mac.

To fix this problem, restart your Mac. If the problem persists, remove and reinstall Norton for Mac.

STEP 1

Restart your computer

Exit all the open applications.
Restart your Mac.

After you restart your Mac, if the problem persists, go to Step 2 to uninstall Norton using RemoveNortonMacFiles tool and reinstall it.

STEP 2

Download and run RemoveNortonMacFiles as an administrator

RemoveNortonMacFiles removes all the folders that Norton installers created, and all the files within those folders including any that you have created.

Download the RemoveNortonMacFiles.zip file.
Click the Finder icon in the Dock.
In the Finder window, click Downloads in the left pane under Favorites.
Do one of the following:
- If you downloaded the file using Safari browser, open the RemoveNortonMacFiles folder.
- If you downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveNortonMacFiles.zip file to expand it, and then open the RemoveNortonMacFiles folder.
In the RemoveNortonMacFiles folder, control-click the RemoveNortonMacFiles.command file, and then click Open with > Terminal (default).

To run this tool, you must be logged on with an Administrator account and a non-blank password.
In the Terminal window, type your administrator password, and then press return.

When you type your password, no characters appear.
To remove all Norton files and folders, type 1.

If you want to quit RemoveNortonMacFiles without removing any files, type 2.
Press return.

RemoveNortonMacFiles tool removes all of the Norton files.
When the RemoveNortonMacFiles tool finishes removing the Norton files, in the Terminal window, type y, and press return to restart your Mac.

Before you press return, make sure that you save your work in other open applications.

STEP 3

Download Norton device security

To install Norton for Mac 8.x or later, you need to have Mac OS X 10.10.x or later.

Sign in to your account.
Type in your email address and password for Norton, and click Sign In.

If you do not remember your Norton account password, then click Forgot username or password? and follow the on-screen instructions to recover your lost password.
In the My Norton portal, click Download.
In the Get Started page, click Agree & Download.
Depending on your operating system, select one of the following:

I have macOS 11.x (Big Sur)

Before you install Norton, click Norton License Agreement to read the product license agreement.
Click Install.
Check the I want to join Norton Community Watch... checkbox to enable Norton Community Watch.
When prompted, type your Mac administrator user account password, and then click Install Helper.
Click Restart.
After you restart your Mac, in the Norton installation window, click Open Preferences.
If you see the System Extension Blocked alert, click Open Security Preferences.
In the Security & Privacy window, click the lock icon at the bottom.
When prompted, type your administrator account password, and then click Unlock.
Click Allow corresponding to the Norton message, navigate back to the Norton installation window, and then click Continue.

If you do not see the Allow button, then close and reopen the Security & Privacy window to view the Allow button.
In the Norton installation window, click Continue, and then click Allow to allow Norton to monitor all the network activities and block malicious websites from accessing your Mac.
In the Norton installation window, click Open Preferences to allow Norton to access your disk for better protection.
In the Security & Privacy window, ensure that the Norton System Extension option is enabled. Navigate back to the Norton installation window and click Complete.

Norton device security installation is now complete.

I have macOS 10.15.x (Catalina)

Before you install Norton, click Norton License Agreement to read the product license agreement.
Click Install.
Check the I want to join Norton Community Watch... checkbox to enable Norton Community Watch.
When prompted, type your administrator account password, and then click Install Helper.
If you see the System Extension Blocked alert, click OK.
In the Norton installation window, click Open Now.
In the Security & Privacy window, click the lock icon at the bottom of the window. Type your administrator account password, and then click Unlock.
Click Allow corresponding to the Symantec message.

If you do not see the Allow button, then close and reopen the Security & Privacy window to view the Allow button.
Click Restart.
After you restart your Mac, in the Norton installation window, click Open Preferences.
In the Security & Privacy window, click the lock icon at the bottom.
When prompted, type your administrator account password, and then click Unlock.
Click Allow corresponding to the Norton message, navigate back to the Norton installation window, and then click Continue.

If you do not see the Allow button, then close and reopen the Security & Privacy window to view the Allow button.
In the Norton installation window, click Open preferences to allow Norton to access your disk for better protection.
In the Security & Privacy window, ensure that the Norton System Extension option is enabled. Navigate back to the Norton installation window and click Complete.

Norton device security installation is now complete.

Need more help?

- Message: "At Risk: Your scan and network protection are at risk. Your Mac is at risk from hacker attempts, viruses and spyware."
- Message: "At Risk: Your Vulnerability Protection definitions are not up-to-date. Your Mac may be at risk."

لقد جعل الحل من السهل عليّ التعامل مع مشكلتي.

نعم لا

ساعدنا على تحسين هذا الحل.

نشكرك على مساعدتنا في تحسين هذه التجربة.

ما الذي ترغب في القيام به الآن؟

استعراض إلى الحلول or اتصل بنا.

DOCID: v105332768
نظام التشغيل: Mac OS X
تاريخ آخر تعديل: 24/11/2020

تنزيل وتثبيت

التجديد والشراء

التخلص من التهديدات

Norton Security

Norton Security for Mobile

المنتجات الأخرى