Find out what to do if prompted to renew your Norton subscription

If your Norton subscription has expired, you need to renew your protection by completing the renewal purchase or using a product key. You can sign in to your account to see your renewal offer before making a purchase.

Renew your subscription

1. Sign in to your account.

2. In the My Subscriptions tab, next to the subscription that you want to renew, click Renew Now.

3. Enter your card details and complete the payment.

If you renewed your Norton subscription or purchased a new subscription recently, but notice that the product prompts you to renew, do the following:

• Check the Norton service that is installed on your computer. For more information, read Identify the Norton service in your device.

• Activate the Norton service using the correct product key. The product key for your Norton service can be found in your Norton account. For more information, read Find your Norton product or service order details.

• If the product key does not belong to the Norton service that is installed on your device, do the following:

  • Uninstall the existing Norton service. Read Remove a device from your Norton account for more details.

  • Download and install the correct Norton service. Read Downloading and installing your Norton service for more details.