Reconnect your financial institution for Financial Monitoring

Introduction

Financial accounts connected to your account may become disconnected due to technical issues or other factors. If a disconnection occurs, you will be notified, and it is essential to keep your accounts updated and connected. For security reasons, customer support cannot access your financial accounts directly but can guide you through the reconnection process.

Common reasons for account disconnections:

• If you've changed your financial institution’s username or password

• Your bank's Multi-Factor Authentication (MFA)

• Security or System updates in your financial institution’s website

If your account got disconnected due to one of these reasons, follow the steps below to reconnect your account.​​​​​

Update or reconnect your financial institution using Norton account or member portal

1. Sign in to your account.

2. Depending on what you see, do one of the following:

Norton dashboard:

1. Under the ID Theft Protection tile click Go to Dashboard.

2. Click on the Monitored Info tab and scroll down to the Financial Accounts section.

3. Under the section Financial Monitoring, next to the accounts that you want to modify, click Reconnect to re-establish the connection.

4. To remove an account or update your credentials for a connected account click on

   

   .

Member Portal dashboard:

1. Click on the Manage Account tab.

2. Scroll down to the Financial Accounts section, next to the account that you want to modify, click Reconnect to re-establish the connection.

3. To remove an account or update your credentials for a connected account click on

   

   .

Reconnect your financial institution using your Norton 360 app

1. Open your Norton device security app.

2. On the main window, click the Control Panel tab and under the Financial Monitoring section, click Scan.

3. In the top-right corner, click Manage accounts.

4. In the Linked Bank accounts list, next to the accounts that you want to reconnect, click Re-authenticate to re-establish the connection.

Troubleshooting tips:

• Verify your login credentials: If you have updated your login credentials (e.g., username/password) with your financial institution, you need to enter up-to-date login credentials in your identity account to allow us access to your financial accounts.

• Do not use the auto fill feature: When attempting to reconnect your account, please ensure that you type in your financial account login credentials rather than having them auto filled by your web browser or password manager app.

• Account locked due to too many login attempts: Your financial account may have been locked due to too many failed login attempts. Log in through your financial institution's website. If you are unable to log in, contact your financial institution's customer service to resolve the issue.

• Financial institution account needs your attention: Login to your financial institution account and check if there is anything that needs your attention such as updated Terms and Conditions, Promotional Message etc. 

• Financial institution security measures: Sometimes financial institutions will not allow us to maintain access to accounts due to their own internal security measures, disconnecting after a period and prompting you to reconnect. We are unable to prevent this from occurring, as such security measures are at the discretion of financial institutions. If this happens, you will need to reconnect your account within your identity dashboard and re-establish the connection.

• Financial institution No longer supported: Your financial institution is no longer supported within our network.

^§For Norton offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by Norton. Please contact your Service Provider for details on their Norton plan offerings.

Further recommendations

• For guidance on managing your Financial Monitoring account using your Norton Account, refer to: Manage your Financial Monitoring account using your Norton Account

• To manage your Financial Monitoring account via the Norton 360 app, see: Manage your Financial Monitoring account using Norton 360 app

• For troubleshooting Financial Monitoring issues, consult: Fix Financial Monitoring Issues

• Find answers to common questions about Financial Monitoring in: FAQ: Financial Monitoring