Norton account doesn't load after sign in

Sometimes you may need to clear your browser's history, cache, and cookies to resolve issues.

Select your browser for instructions:

• Google Chrome
• Mozilla Firefox
• Safari

Clear browsing data in Google Chrome

1. Open Google Chrome.
2. Click the Customize and control Google Chrome icon in the top-right corner, then click Settings.
3. Under Privacy and security, click Clear browsing data.
4. Select Browsing history, Download history, Cookies and other site data, and Cached images and files.
5. Click Clear data.

Clear browsing data in Mozilla Firefox

1. Open Mozilla Firefox.
2. Click the Open menu icon in the top-right corner, then click History.
3. Click Clear recent history....
4. In the Time range to clear drop-down menu, select Everything.
5. Select all options, then click OK.

Clear browsing data in Safari

1. Open Safari.
2. From the menu bar, click Safari > Preferences.
3. On the Privacy tab, click Manage Website Data, then click Remove All.
4. Click Remove Now to confirm.

Quick answer

You can resolve many browser-related issues when you clear your browser's history, cache, and cookies by using the browser's settings menu.

When this applies

• Applies when experiencing browser-related issues.
• Applicable to Google Chrome, Mozilla Firefox, and Safari.

Scope and boundaries

This article provides instructions on how to clear browsing data in common web browsers. This does not cover issues caused by Norton products.

When this does NOT apply

• This article does not apply to issues unrelated to browser data.
• This article does not apply to other browsers not listed.

Definitions

Cache: The cache is a storage location that collects temporary data to help websites, browsers, and apps load faster.

Cookies: Cookies are small files that websites store on your computer to remember info about you, such as login details or preferences.

Browsing history: Browsing history is a list of websites you have visited, recorded by the web browser.

Prerequisites and warnings

Prerequisites

• You must have a supported web browser installed (Google Chrome, Mozilla Firefox, or Safari).
• You must have administrator privileges on your computer.

Assumptions

• The web browser is functioning correctly.
• You can navigate the browser's settings menu.

Warnings and limitations

• Clearing browsing data may remove saved passwords and other website preferences.
• Incorrectly clearing browsing data may cause unexpected behavior in certain websites.