Fix issues receiving text message alerts
We send you an opt-in text message to activate the phone number that you choose to receive text message alerts. If you did not receive the opt-in text, use the below information to resend the text.
Resend the text message
- Sign in to your account.
- Depending on your subscription, do one of the following:
- If you see the My Norton page, click Monitored Info tab.
- If you see the Member Portal page, click Manage Account tab.
- Under the Contact Preferences section, unselect and select your phone number again to resend.
If you still have not received an opt-in text, try these steps:
- Double check that your mobile device telephone number listed is correct.
- Ensure that your cell phone carrier is supported.
- If your carrier is supported, text "START" to 432578.
- If you still do not receive your opt-in text, contact your carrier to ensure that no block exists on the phone number. You should ask your carrier the following questions:
- "Does my plan have the ability to send and receive SMS messages from a standard rate short code of 432578?"
- "If I text help to 432578 (a standard rate short code) I don't get a response. Why not?"
- "Does my plan have any purchase blocking enabled? If so, can you enable purchasing?"
- To Opt-Out from receiving SMS messages, text "STOP" to 432578.
To review our Privacy Notice and Service Terms, please visit gendigital.com/legal.
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DOCID: v126242060
Operating System: Android;Mac;Windows;iOS
Last modified: 2023-11-29
Operating System: Android;Mac;Windows;iOS
Last modified: 2023-11-29